A step-by-step guide to using the CampusShield website and mobile app—for students, campus staff and administrators.
GETTING STARTEDFEATURE GUIDESTROUBLESHOOTING
WELCOME
One place for campus safety, information and student life
CampusShield AI brings together incident reporting, campus information, student communities, academic support and communication. What you can access depends on your account, verified campus membership, role, subscription and the features enabled by your university.
1. Create an account
Register with your email address, confirm it when prompted and sign in.
2. Complete your profile
Add your display name and keep your account information accurate.
3. Select and verify your campus
Choose your university in CampusPulse. Follow the private identity-verification flow if asked.
4. Explore the workspace
Use the sidebar, mobile navigation, Quick Actions or in-app “How to use CampusShield” guide.
SAFETY & RESPONSE
Report and follow up on an incident
Open Report incident from Quick Actions or the sidebar. Select the appropriate category and severity, enter a clear location and factual description, review your details, then submit. Use the status area to follow updates made available to your account.
Only authorized campus security or administrator accounts can access incident-management tools. Do not post sensitive incident details in CampusPulse, public comments or chat.
CAMPUS LIFE
CampusPulse, groups, events and services
CampusPulse
Choose your university to access the community feed, groups and student-life features enabled for your campus.
Events & noticeboard
Browse campus events, official notices and available student services. Check the source and date of each notice.
Lost & Found
Share or search for item notices. Do not include private identity details or sensitive personal information.
Helpdesk & contacts
Use Campus service contacts for available university offices. Use Helpdesk for non-emergency requests when enabled.
STUDENT-LED CHANGE
Ideas & Impact: discover proposals and share improvements
Every signed-in CampusShield member can browse approved ideas from participating universities. Idea cards show the creator's CampusPulse username, the problem, proposed solution and expected impact.
Active, verified campus members with a CampusPulse username can submit ideas, support published proposals and comment.
New ideas remain visible only to their author and authorized moderators at the originating university until approved.
Verified staff moderation is limited to the staff member's own university.
ACADEMICS & STUDY
Timetable, courses and ShieldMind AI
My Timetable
Keep track of your classes and study schedule.
Courses & Study Resources
Explore course materials and available course communities.
Past Questions & Exam Prep
Use approved past papers and practice tools where available. AI-generated practice is not an authentic past examination paper.
ShieldMind AI
Ask academic questions, request explanations and practise. AI access requires an eligible active subscription and does not replace your lecturer or official university sources.
COMMUNICATION
Campus Chat, Private Messages and voice notes
Use Campus Chat for the campus conversation space and Private Messages for one-to-one conversations. When the microphone control is available, grant browser microphone permission to record a voice note. Check the recipient before sending; private voice notes are restricted to conversation participants.
WEBSITE & MOBILE APP
Install CampusShield on your device
Open CampusShield in a supported browser.
Select the Install app button when it appears, or use your browser's Add to Home Screen or Install app menu.
Follow the prompt, then open CampusShield from your home screen and sign in.
Reconnect to the internet and reload to receive website updates.
CampusShield is designed to work across desktop, tablet and mobile screens. Signing in, loading campus data, submitting reports, messaging and other live features require an internet connection. The offline page is only a connection fallback; reports are not saved for later offline submission.
ROLE-BASED ACCESS
Why do some people see different tools?
Students
Use student-life, academic, reporting and community tools allowed by their account and campus verification.
Teachers and campus staff
Verified staff may receive classroom, review or campus-management access where enabled.
Security staff
Authorized security accounts can access incident-management features within their assigned permissions.
Administrators
Verified administrators may access approvals, administration and additional management tools.
USE CAMPUSSHIELD RESPONSIBLY
Privacy, account safety and emergencies
Never share passwords, one-time codes or recovery links.
Upload identity documents only through the private verification flow—not ordinary chat or public posts.
Do not put confidential incident, health or attendance information into public community posts or AI prompts.
Immediate danger? Contact your campus security control room or local emergency services directly. CampusShield AI does not automatically call, dispatch or alert emergency services. Do not wait for a platform report, chat reply or AI response.
QUICK FIXES & COMMON QUESTIONS
When something is not working
Start with the basics, then contact support with the exact page and steps that caused the issue. Do not send passwords, sign-in codes, access tokens or identity documents.
I cannot see a feature or campus tool
Access can depend on your university selection, verified membership, account role, subscription and which modules your institution has enabled. Check your profile and campus selection first. Contact support if the feature should be available to your account.
I cannot sign in or complete account verification
Confirm that you are using the correct email address, check your inbox and spam folder for account emails, and retry using a current verification link. Never forward a one-time code or password reset link to anyone.
A Private Message or conversation is missing
Check the message request area as well as your accepted conversations, confirm that you are signed in to the intended account, and refresh the page. Conversation access is limited by the account and permissions used by the messaging feature.
ShieldMind AI does not return an answer
Check your connection and whether your account has access to the AI feature. Provider availability, service configuration and usage limits can affect responses. Do not repeatedly submit sensitive information to try to resolve an error.
Can I submit a report while offline?
No. Live reporting, account access, messaging and campus data require an internet connection. The offline fallback is not an offline incident-report queue, so contact campus security directly when immediate action is needed.
Does CampusShield contact emergency services?
No. CampusShield AI does not automatically call, dispatch or alert emergency services. In immediate danger, contact your campus security control room or local emergency services directly.
CAMPUSSHIELD AI
Need a person to help you through it?
Send support the page you were using, what happened and the steps to reproduce it. Leave passwords and private documents out.